The below information will provide you with an introduction to living at the complex and cover the most common questions management are asked about the building.
Moving-in
Residents are requested to book their move with building management at least 48 hours prior to the move so that it can be co-ordinated with other residents. Only one apartment is permitted to move-in to the building at anyone time and bookings are accepted on a first-in basis. Residents are currently permitted to move-in to the building 7 days per week, 9am to 6pm Monday to Friday, and 7am to 6pm Saturday and Sunday.
Residents can make a booking and check booking availability by logging into ‘Building Link’ the online management system used to manage the buidling. Booking availability can be viewed under the ‘reservations’ tab. Building management will confirm your booking and also provide you with a copy of the moving instructions which are also available from the forms section of this website.
Building Maintenance, Cleaning & Emergencies
Building management is responsible for the maintenance and cleaning of common areas. Please report any non-urgent matters to building management via email at management@metropolitanstleonards.com.au or via Buildinglink. For building emergencies such as large water leaks management can be contacted 24/7 on (02) 9056 7119.
Additional Keys & Access Cards
You will be provided with at least two sets of keys made up of a building access card and front door keys to access your apartment. Should additional keys be required, building access cards can be obtained at a cost of $110 (limit per apartment) and apartment keys from the building’s Locksmith. Residents can download the keys/access card request form from the forms section of this website.
Apartment Defects & Maintenance
Building management is responsible for maintaining the buildings common areas. For maintenance items and defects relating to your apartment please contact the builder: Novati Constructions via email at bill@novati.com.au . Residents that are having issues having their defects repaired should contact Building Management who may be able to assist with the matter.
Connecting Gas & Electricity
When moving into the building you will need to connect your gas and electricity by contacting a utilties provider. You are free to connect to a utility provider of your choice and they should be able to connect your service by you providing them either your address or meter number. Building Management can provide details of your gas and electricity meter numbers if required. Contact details of some common utilities providers are:
Energy Australia: 1800 596 517 (www.energyaustralia.com.au)
AGL: 13 11 89 (www.agl.com.au)
The meters are read remotely and are located in a cupboard in the building corridors and can be accessed by contacting Building Management. The hot water meter to apportion your hot water consumption is also located in the meter cupboards in the building corridors.
On occupying the apartment you may need to turn on the electricity using the switchboard in your apartment and the gas using the valve located underneath your cooktop.
Residents should ensure that they cancel their gas and electricity accounts when they move out of the bulding to ensure they are no longer build for usage at the apartment.
Water & Hot Water
The cost of water is paid for by your strata levies and an access charge that will be billed to you by Sydney Water; you should confirm that Sydney Water has your correct contact details. Sydney Waters contact details are:
132 092
www.sydneywater.com.au
Individual stop valves to turn on/off the hot and cold water to your apartment can generally be found under the sink in either your kitchen or laundry.
Please note that the building’s hot water is provided through a centralised gas hot water system. When setting up your gas account, you will also need to notify your utility provider of the hot water meter number which they use to determine your portion of the buildings gas usage to provide hot water to your apartment.
Phone & Internet
The building is connected to the National Broadband Network (NBN). When occupying the apartment you are free to use a telecommunications provider of your choice to set up your telephone and internet. Providers should be able to set up your connection without accessing the building, however if for some reason they require access to the buildings Main Distribution Frame (MDF) please contact Building Management. Some popular telecommunications providers are:
Telstra: www.telstra.com.au
Optus: www.optus.com.au
TPG: 13 14 23 (www.tpg.com.au)
Each apartment has a distribution board usually located above the fridge. Your telecommunications provider will provide a phone/internet service to this distribution board, you may need to connect the line for your wall outlets to the distribution board to obtain a service at the wall outlet.
Download the brochure on how to order service here.
Foxtel
The building is Foxtel ready and residents wanting to use Foxtel’s services should contact them directly to arrange their connection at www.foxtel.com.au .
Waste Disposal & Recycling
General garbage can be disposed of using the building’s garbage chute available on each level. Please follow the chute instructions and be cognisant of the size of items placed down the chute.
Also available in the chute room are recycling bins for glass/PET and small paper/cardboard items.
For larger items please use the large waste/recycling bins available in the basement 1 parking level.
Community Terrace
There is a community terrace on level 6 that can be booked for functions by residents. Residents can make a booking and check booking availability by logging into ‘Building Link’ the online management system used to manage the building. Booking availability can be viewed under the ‘reservations’ tab. Building management will confirm your booking and you must then pay a $200 bond prior to your booking commencing. For further information regarding booking and using the community terrace please refer to the community terrace booking conditions available from the forms section of this website.
By-laws
The building’s by-laws outline the rules of the building such as noise, renovations and tidiness, etc. You can download the building’s by-laws via Building Link.
Building Link Management System
Building Management use a building management programme ‘Buildinglink’ to manage the building. This programme will record all matters affecting the building and individual apartments allowing residents to report matters relating to their apartment, and track the progress of their issue, receiving regular updates. Residents are not obliged to use Buildinglink if they do not want to and can still report matters via phone or email, regardless of how their issue is reported it will be recorded in Buildinglink for future reference if required.
Buildinglink also contains further information that will be useful to residents that is not on the website or available to the public. This includes fitting and fixture user manuals and warranties, and building plans. This information can be found in the ‘library section’ of Buildinglink once available.
Buildinglink can be accessed via the following link or on the building websites home page. Residents must first register their details with Building Management at the following link and then a username and password will be issued to them.
Resident Information & Communication
‘Buildinglink’ also allows management to easily send emails and sms to all residents to keep them up to date on building matters such as the garage door or lift not working.
To ensure building management has your correct contact details residents (tenants & owners) are requested to please register their information with Building Management by completing the ‘Resident Registration’ form available at the following link or on the home page of the website.
We appreciate your co-operation and look forward to keeping you up to date with matters around the building.